SHIPPING POLICY

Domestic Shipping Policy

Thank you for visiting and shopping at www.duffytheseaturtle.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time​

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.
Royal Mail Standard 1st Class 1 business day £2.00
Royal Mail Standard 2nd Class 2-3 business days £1.55
My Hermes Parcel * 3-5 business days £8.00
* If your parcel is being delivered to a remote area such as the Highlands, Islands of Scotland or Isle of Man it may take up to 7 working days.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Under Pressure Media Limited (www.duffht is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Under Pressure Media Limited (www.duffytheseaturtle.com) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

P​lease contact us for international shipping quotes.

RETURN & REFUND POLICY

Thank you for shopping at www.duffytheseaturtle.com
If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 14 calendar days from receipt of your goods to tell us you want a refund. You then have
a further 14 days to return the goods.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card within 14 days of
receiving the goods back.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

​If you have any questions on how to return your item to us, please contact us.

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